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that the next person is supposed to, you know, when they moved over to a new poll, the next person is supposed to move off, but no one is necessarily double checking on their end to say, you know, okay, you know, per your agreement with us, again, Citi doesn't know what that agreement is, but per your agreement, you have 30 days, 60 days, 90 days, whatever it is to move off, no one's actually double checking and making